General Information

Q: When is Mala Beauty Lounge opening?
A: We’re excited to welcome you from July 2025! Stay tuned on our socials for the exact opening date.

Q: Where is Mala Beauty Lounge located?
A: You'll find us located within Fenwick, St George’s Street, Canterbury. Full directions will be available on our Contact page.

Q: What services do you offer at Mala Beauty Lounge?
A: We specialise in lashes, brows, facials, waxing, threading, tinting, and more. Visit our Services page for the full list.

Q: What are your opening hours?
A: Our regular hours are:
Monday: 9:00 am – 5:00 pm
Tuesday-Saturday: 9:00 am – 5:30 pm
Sunday: 10:30 am – 4:30 pm (may vary)
Hours may be extended during launch week!

Q: How can I contact Mala Beauty Lounge?
A: You can reach us via:
📞 Phone: +441227 678144
📧 Email: info@malabeautylounge.co.uk
📲 Instagram DM: [@malabeautylounge]

Bookings & Appointments

Q: How can I book an appointment?
A: You can book online through our website, Fresha or call us directly.

Q: Do you accept walk-ins or is it appointment only?
A: We recommend booking in advance, but we’ll accommodate walk-ins when possible!

Q: Can I cancel or reschedule my appointment?
A: Yes—just give us at least 24 hours' notice to avoid any cancellation charges.

Q: Is there a deposit required to book?
A: A small deposit may be required for select treatments or busy periods. Details will be shown at checkout.

Q: What is your cancellation policy?
A: Cancellations with less than 24 hours’ notice may result in a lost deposit or a fee.

Treatments & Services

Q: What is the difference between brow lamination and brow tinting?
A: Brow lamination sets your brow hairs in place for a fuller look, while tinting adds colour for definition. Many clients love combining both!

Q: Are lash extensions safe?
A: Yes! We use professional-grade adhesive and apply lashes with care by trained technicians.

Q: Do you offer treatments for sensitive skin?
A: Absolutely. We offer patch tests and use gentle, skin-friendly products for facials and waxing.

Q: How long do your treatments take?
A: Most treatments take between 30–90 minutes, depending on the service. Booking times are shown when you schedule online.

Q: Do you offer package deals or loyalty discounts?
A: Yes—check our Offers page for bundles and loyalty rewards.

Before & Aftercare

Q: How should I prepare for my appointment?
A: Come with clean skin and no makeup for lash or facial treatments. Specific prep tips are included in your booking confirmation.

Q: What aftercare is required for lash extensions?
A: Avoid water, steam, and oil-based products for 24 hours. We'll give you a full aftercare guide post-treatment.

Q: Can I wear makeup to my facial appointment?
A: It’s best to arrive makeup-free, but don’t worry—we’ll cleanse your skin if needed.

Q: How long do results from treatments typically last?
A: It varies—lash lifts last 6–8 weeks, brow tints around 2–3 weeks, and facials offer immediate and long-term benefits.

Q: Do you offer advice on maintaining results at home?
A: Yes! We’ll recommend aftercare and at-home products to keep your results looking fresh.

Products & Hygiene

Q: What products do you use in your treatments?
A: We use high-quality, salon-grade products from trusted brands like [insert product names if known].

Q: Are your products cruelty-free and vegan?
A: Many of our products are vegan and cruelty-free—we’re happy to advise on specific treatments.

Q: How do you ensure cleanliness and hygiene?
A: We follow strict hygiene protocols, sterilise all tools, and use disposable materials where needed.

Q: Can I buy beauty products from the salon?
A: Yes! We sell selected skincare and lash/brow maintenance products in-salon.

Payments & Policies

Q: What payment methods do you accept?
A: We accept card, contactless, and cash. Apple Pay and Google Pay are also welcome.

Q: Do you offer gift vouchers?
A: Yes—treat someone special with a digital or physical gift voucher, available in-salon or online.

Q: Is there parking available nearby?
A: Yes— There are two carparks nearby on Watling Street.

Q: Are children allowed in the salon during treatments?
A: For safety and comfort, we kindly ask clients to attend appointments alone where possible.

Q: Do you have a loyalty or referral program?
A: Yes! Earn points each time you book or refer a friend. Full details available at reception.

Q: Are your therapists certified and experienced?
A: Absolutely—our team is fully trained, certified, and passionate about helping you feel your best.