Welcome to Mala Beauty Lounge. We are committed to providing a relaxing and rejuvenating experience in a clean, professional, and respectful environment. Please take a moment to review our salon policies to ensure the best possible visit.
appointments & bookings
Booking
Appointments can be made via phone, our website, or in person. A confirmation will be sent 24–48 hours prior.
Deposits
Some services may require a deposit to secure your appointment, particularly for longer treatments (e.g., lash lifts, massages, facials).
Arrival
Please arrive 5–10 minutes before your scheduled time. Late arrivals may result in a shortened treatment or rescheduling.
Cancellation policy
Cancellations
We kindly ask for at least 24 hours' notice for cancellations or rescheduling.
No Shows
Missed appointments without notice may result in a 50% charge of the service cost.
Late Arrival
If you are more than 10 minutes late, we may need to adjust or cancel your service to avoid impacting other clients.
treatment policies
Eyebrows & Lashes
We shape, tint, laminate, and lift with precision and care. Results may vary depending on skin type, hair texture, and aftercare.
Hot Waxing
Performed under hygienic conditions with premium wax suited to sensitive skin. Inform your therapist if you use retinoids, Accutane, or are sunburned.
Facials & Massage
Please disclose any allergies, pregnancy, or medical conditions before treatment.
our salon
Children & Guests
To maintain a calm and safe environment, we kindly ask that children and additional guests do not accompany you unless they have an appointment.
Beverages
Enjoy our selection of coffees and refreshments while you relax. Alcoholic beverages may be served during special events or by arrangement.
Respectful Environment
We are an inclusive, welcoming space for all. Harassment, discrimination, or disruptive behaviour will not be tolerated.
payments & refunds
Payments Accepted
We accept cash, credit/debit cards, and digital wallets.
Refunds
We do not offer refunds on completed services. If you are dissatisfied, please contact us within 48 hours and we’ll work with you to resolve the issue.
Beauty Service Guidelines & Allergy Cautions
To provide the highest standard of care and safety, we kindly ask all clients to review and follow the guidelines below:
Specify Your Desired Service:
Clearly inform our team of the exact service(s) you wish to receive during booking or upon arrival.Allergy & Health Disclosure (Important):
Please inform our staff before your service if you have:Allergies to ingredients in beauty products (e.g., tint, adhesives, essential oils, wax, latex).
Food or drink allergies (e.g., nuts, dairy, caffeine) if you plan to consume any of our beverages.
Skin conditions (e.g., eczema, dermatitis, rosacea), recent treatments (e.g., peels, laser), or are currently pregnant or on medications that affect skin sensitivity.
Patch Testing Policy:
Patch testing is required at least 24 hours before all tinting, lash lift, or brow lamination services, regardless of prior treatment history. This helps prevent allergic or adverse reactions to active ingredients.Feedback During Service:
If you feel any discomfort—such as itching, burning, or irritation—during the service, notify your therapist immediately so we can assess and address the issue.Food & Beverage Disclaimer:
We offer a selection of complimentary drinks and light refreshments. Please:Ask our staff about ingredients if you have any food allergies or dietary restrictions.
Avoid consuming any item if you're unsure about its contents.
Understand that while we do our best to avoid cross-contamination, we cannot guarantee an allergen-free environment.
Report Concerns Promptly:
If you experience any dissatisfaction with your service, or if you have any concerns about products, staff, or the environment, please speak with the salon manager or staff immediately.Post-Treatment Reactions:
If you develop any signs of irritation, allergic reaction (e.g., swelling, redness, rashes), or infection after your service, contact us right away and seek medical attention if needed. We document all such cases to improve safety.We are not responsible for concerns raised after the appointment if no feedback was given at the time of service.
Consultations: All new clients must complete a short consultation form prior to certain treatments (e.g., tinting, waxing, facials).
Hygiene: We adhere to strict sanitation protocols and use single-use or sterilized tools for all treatments.
Illness: Please reschedule if you are unwell (e.g., flu, cold sores, infections). This helps keep our staff and clients safe.
Before You Leave:
Please check your results before making payment. If you're unsatisfied, inform us so we can adjust on the spot.